Rosa's Thai Cafe - Rebel
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Rosa’s Thai Cafe

Rosa's Thai Cafés
Where?
Category
Training & Coaching
What?

We have executed a number of projects for this 18-strong London restaurant group since first commencing a retainer agreement in 2015. The group has grown substantially during this time and recently sold for an undisclosed sum to global private equity firm Trispan.

 

Projects and Deliverables

  • Strategic consultancy centring on market relevance, innovation and ongoing product refinement and development
  • 12 month brand update and cultural transformation project
  • New site feasibility and growth due diligence
  • Guest experience and training programmes
  • Employee lifecycle development including induction film and key collateral

 

Rosa’s Westfield Stratford

The client has a site showing declining revenues in this destination shopping mall in East London. We led the development and implementation of a sister brand, “Rosa’s Market Kitchen”, which was more inline with the food court experience than that of their other ‘cafés’.

Revenues grew 32%.

 

Projects and Deliverables

  • Concept and brand development
  • Interior design
  • Project management
  • Product development
  • Guest experience design and service training
  • Opening marketing and activation support